Fyrdor — Privacy Policy

Last updated: 17 June 2026

This policy explains how Fyrdor collects and uses your personal information when you book a fire door inspection, accept a quote, or have remedial works carried out, and your rights over that information. We are the data controller for the personal data described here.

1. Who we are and how to contact us

• Fyrdor is the trading name of a partnership between Christopher Powell and Sarah Powell, who are the joint data controllers. Our business address is 1110 Elliott Court Business Park, Herald Avenue, Coventry CV5 6UB.
• We are in the process of registering a limited company, Fyrdor Ltd, which will become the data controller once incorporated; we will update this policy at that point.
• Privacy contact: info@fyrdor.co.uk · 01562 245 829.
• ICO registration: we will register with the Information Commissioner's Office before processing personal data, and our registration reference will be shown here once issued.

2. The information we collect

• Identity and contact details: your name, the name of any company you represent, email address, phone number, and any alternative contact you give us.
• Property and booking details: the address of the property, details of the door(s) to be inspected or worked on, your relationship to the property (owner, tenant, agent, etc.) and confirmation of authority to instruct us.
• Photographs and records: photographs we take of the door(s), frames, hardware, labels, gaps, defects and the immediately surrounding area as part of an inspection or works, together with our findings, measurements and reports.
• Signatures: where a sign-off is captured (for example a customer or on-site representative signing to confirm completion).
• Correspondence: messages and notes between us.
• Payment information: the records needed to take and reconcile payment. Card payments, once enabled, will be handled by our payment provider; we do not store full card details.
• Technical data: a temporary login/session cookie is used to keep you signed in to any account, and standard server logs.

3. How we collect it

We collect this information directly from you when you book or correspond with us, from a person who books or instructs us on your behalf (for example a landlord, managing agent or tenant), and during our attendance at the property (for example the photographs and findings).

4. Why we use it, and our lawful bases

• To provide our services — arrange and carry out inspections and works, produce reports and quotes, and administer the guarantee. *Lawful basis: performance of a contract with you, or steps taken at your request before a contract.*
• To keep proper records for fire-safety, quality, guarantee, insurance and audit purposes, to run and improve our business, and to establish or defend legal claims. *Lawful basis: our legitimate interests, and compliance with legal obligations.*
• To take payment and keep accounting records. *Lawful basis: contract and legal obligation.*
• To contact you about your booking, report, quote or works. *Lawful basis: contract and legitimate interests.*
• Where we ask for your consent for a specific use, you can withdraw it at any time.

5. Photographs

Photographs are an essential part of a fire-door inspection and remediation record. We photograph the door(s), surrounding areas and any defects. Please be aware that images may incidentally capture parts of the property or its contents. We use these images to produce and evidence our reports and works, and retain them as part of the record.

6. Who we share it with

We do not sell your personal data. We may share it with:

• Subcontractors we engage to carry out works, so far as needed to do the job;
• People you ask us to share it with, or who are involved in the property's fire safety — for example your freeholder, landlord, managing agent, fire risk assessor or an enforcing authority — where you direct us to or where it is reasonably necessary;
• our payment provider, IT and hosting providers, and professional advisers (such as accountants or solicitors); and
• authorities or regulators where we are required to by law.

7. Where your information is held

Our system is hosted on a secure server located in the European Economic Area (EEA). Where any provider processes data outside the UK, we will ensure appropriate safeguards are in place as required by law.

8. How long we keep it

We keep your information for 6 years after our last dealing with you, and longer where we need to for guarantee, insurance, tax or legal reasons, or where the law requires. When no longer needed it is securely deleted or anonymised.

9. How we protect it

We use appropriate technical and organisational measures to protect your information, including access controls, restricting access to those who need it, and encrypting data in transit (the site uses HTTPS).

10. Your rights

Under UK data protection law you have the right to: access a copy of your data; have inaccurate data corrected; have data erased in certain circumstances; restrict or object to certain processing; data portability; and to withdraw consent where we rely on it. To exercise any of these, contact us at info@fyrdor.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we would welcome the chance to resolve any concern first.

11. Cookies

Our system uses a single strictly necessary cookie to keep you signed in to any account you hold. We do not use advertising or tracking cookies. If this changes, this policy and a cookie notice will be updated.

12. Changes to this policy

We may update this policy from time to time. The current version is always the one published here, dated above.

*Fyrdor — fyrdor.co.uk — info@fyrdor.co.uk — 01562 245 829*