Fyrdor — Terms and Conditions

Fire door inspections and remedial works · Last updated: 17 June 2026

Quick summary

This summary is for convenience only; the full Terms below apply.

1. About us

1.1 These Terms and Conditions ("Terms") apply to services supplied by Fyrdor ("Fyrdor", "we", "us", "our").

1.2 Fyrdor is the trading name of a partnership between Christopher Powell and Sarah Powell, who trade together as Fyrdor and are jointly responsible for these Terms. Our business address is 1110 Elliott Court Business Park, Herald Avenue, Coventry CV5 6UB.

1.3 We are in the process of registering a limited company, Fyrdor Ltd. Once that company has been incorporated it will take over the business and these Terms, and we will update these details (including our company number and registered office) at that time.

1.4 You can contact us at info@fyrdor.co.uk, 01562 245 829 or fyrdor.co.uk.

1.5 VAT: Fyrdor is not currently VAT-registered. Where VAT becomes chargeable it will be shown separately on quotes and invoices.

1.6 These Terms apply on two occasions — when you book an inspection (Part A) and when you accept a quote for works (Part B). Parts C and D apply to both. An inspection booking and a works booking are separate contracts unless we confirm otherwise in writing. By booking an inspection, or accepting a quote, you confirm you have read, understood and agree to these Terms.

2. Definitions

2.1 "You" / "Customer" — the person or organisation (homeowner, tenant, occupier, landlord, managing agent, freeholder, Responsible Person, contractor or other) who books or purchases services from us.

2.2 "Consumer" — an individual acting wholly or mainly outside their trade, business, craft or profession. "Business customer" — any customer who is not a Consumer.

2.3 "Inspection" — a visual and functional fire door inspection of the door(s) listed in the booking. "Report" — the written report, schedule, photographs or findings we provide after an Inspection.

2.4 "Works" — remedial, repair, replacement, adjustment, installation or maintenance works quoted for and carried out by us, and any components we supply and install. "Quote" — our written quotation or remedial schedule describing the Works and price.

2.5 "Duty Holder" / "Responsible Person" — the person or organisation legally responsible for fire safety at the premises (for example under the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (England) Regulations 2022).

3. Who you are contracting as

3.1 These Terms apply whether you are a Consumer or a Business customer; some clauses apply differently to each.

3.2 If you are a Consumer, nothing in these Terms removes or limits your statutory rights, including your rights under the Consumer Rights Act 2015.

3.3 You confirm that you are the Duty Holder/Responsible Person for the relevant door(s), or that you have the authority of the Duty Holder, owner, landlord or managing agent to instruct us, and that you have obtained any permissions needed for us to attend and carry out the services.

Part A — Fire Door Inspections

A1. What we do

A1.1 We carry out a visual and functional inspection of the fire door(s) identified in the booking, and provide a Report setting out our findings, an outcome (for example pass, advisory or fail) and any recommended remedial actions.

A1.2 Unless expressly agreed in writing, the Inspection is a standalone service and does not include any Works.

A2. Scope and limitations — please read carefully

A2.1 The Inspection is visual and functional and non-destructive. We do not dismantle doors, frames, walls, floors, glazing systems or surrounding structures unless expressly agreed in writing.

A2.2 Unless expressly agreed in writing, the Inspection does not include: destructive or laboratory testing, opening-up works, verification of concealed construction, certification of the door or doorset, asbestos surveys, electrical or fire-alarm testing, building control approval, a full fire risk assessment, or assessment of the building's wider fire strategy or compartmentation.

A2.3 The Inspection assesses only what is reasonably visible, accessible and testable at the time of our visit. It is a snapshot in time; a fire door's condition and compliance can change afterwards through use, misuse, damage, wear and tear, environmental conditions, building movement, third-party alterations, lack of maintenance, change of use, or changes in law, guidance, standards or enforcement.

A2.4 The Report does not certify the door and is not a guarantee or warranty that the door is, or will remain, compliant with any standard, regulation, certification scheme, insurer requirement, landlord requirement or future inspection requirement.

A2.5 We rely on information you provide (for example whether the door is intended to be a fire door, its required rating and its history). We are not responsible for inaccurate or incomplete information provided to us.

A3. Access, safety and your responsibilities

A3.1 You must provide safe, lawful, timely and unobstructed access to the premises and each door in the booking, including any keys, access codes, resident appointments, parking, permits or landlord/managing-agent approvals needed.

A3.2 You must tell us before the visit about any known hazards — for example asbestos, unsafe electrics, restricted access, aggressive occupants, pets, contaminated areas or fragile surfaces — and ensure the work area is reasonably clear and safe.

A3.3 If we cannot gain access or safely carry out the Inspection through no fault of ours, we may treat the Inspection as completed and the fee remains payable, and/or charge a reasonable aborted-visit fee covering our reasonable costs (plus VAT where applicable), subject to any Consumer rights that cannot lawfully be excluded.

A4. Fees and payment

A4.1 The Inspection fee is set out at the time of booking and is payable in full at the time of booking unless we agree otherwise in writing.

A4.2 We will confirm the appointment once payment is received in cleared funds, and may withhold the Report until the fee and any agreed additional charges are paid in full.

A5. Cancellation and refunds

A5.1 The Inspection fee is non-refundable once booked, including where you cancel, reschedule or fail to provide access, except as set out below.

A5.2 Consumers: where the contract is made online, by telephone, by email, or away from our premises, you may have a statutory right to cancel within 14 days, which is preserved. If you ask us to carry out the Inspection within that period you must give express consent; if you then cancel after we have started you may have to pay for the work done up to cancellation, and once the Inspection has been completed with your agreement you may lose the right to cancel it. Any cancellation charge will be a reasonable estimate of our direct loss, not a penalty.

A6. The Report

A6.1 We aim to provide the Report within 5 working days of the Inspection.

A6.2 The Report is provided for the Customer, property and door(s) named in it only. You may share it with relevant parties (for example a freeholder, landlord, managing agent, insurer, fire risk assessor or enforcing authority), but no third party may rely on it as if they were our customer unless we agree in writing.

A6.3 Recommendations are advisory. Deciding whether, when and how to act on them, and ongoing fire-safety compliance, remain your responsibility as Duty Holder.

Part B — Remedial Works

B1. Quotes and bookings

B1.1 A Quote is based on the defects identified in the Report and on what was reasonably visible and accessible at the time of Inspection. Unless stated otherwise it is valid for 30 days.

B1.2 Works are limited to the specific items set out in the accepted Quote, and do not certify the whole door, doorset, building, compartmentation or fire-safety system unless we expressly state so in writing.

B1.3 If, once Works begin, we find further defects or conditions not reasonably apparent at Inspection (for example concealed damage revealed on opening up), we will tell you and, where appropriate, provide a separate Quote. We are not obliged to carry out work beyond the accepted Quote.

B1.4 We may refuse or cancel a booking if we reasonably believe the site is unsafe, the work is outside our competence, access is inadequate, the information provided is materially inaccurate, or payment has not been made.

B2. Accepting a quote

B2.1 You accept a Quote by confirming acceptance (for example via the link we provide) or otherwise instructing us to proceed.

B2.2 A contract for the Works is formed when we confirm acceptance and receive any required payment.

B3. Payment for Works

B3.1 Payment is due in full on acceptance. We will schedule and carry out the Works once payment has been received in cleared funds.

B3.2 Where bespoke, non-standard or specially ordered materials are required, we may require payment for those materials before ordering.

B3.3 Retention of title: materials we supply remain our property until paid for in full; risk in installed materials passes to you on installation.

B3.4 Consumers: taking payment in advance does not affect your statutory rights. If we are unable to carry out the Works, or you exercise a statutory right to cancel before the Works begin, you are entitled to a refund of sums paid for Works not yet carried out.

B3.5 Business customers: unless you hold an approved credit account with us, the terms above apply. Approved account customers must pay within 30 days of invoice; we may suspend work, withhold Reports or completion documents, and charge statutory interest and reasonable recovery costs on overdue amounts.

B4. Carrying out the Works

B4.1 We will carry out the Works with reasonable care and skill and within a reasonable timescale. Dates given are estimates unless agreed in writing as fixed.

B4.2 Where we supply components we will use components we reasonably consider suitable for the agreed fire-door purpose at the time of installation, based on the information available and the standards and guidance we reasonably consider applicable then.

B4.3 We may carry out the Works ourselves or through subcontractors we consider suitably competent and appropriately insured. Your contract is with Fyrdor and we remain responsible to you for the Works, whoever carries them out. You must provide access and a safe, clear work area as in A3; if you do not, we may charge a reasonable aborted-visit or rearrangement fee.

B5. Variations and additional work

B5.1 Any change to the agreed scope must be agreed between us. Additional work identified during the Works will be quoted and charged separately unless we agree otherwise in writing.

B6. Completion records

B6.1 After completing Works we may provide a completion note, photographs, invoice or updated remedial record. A completion record confirms the Works we carried out; it is not a re-inspection, certification, fire risk assessment or guarantee of compliance unless expressly stated in writing.

B6.2 We recommend that remediated doors are re-inspected by a competent person where independent verification of compliance is required.

Part C — Guarantees, compliance and exclusions

C1. Workmanship guarantee

C1.1 We provide a 12-month workmanship guarantee from the date the relevant Works are completed, covering defects caused by our failure to carry out the agreed workmanship with reasonable care and skill.

C1.2 If a valid workmanship defect is reported within 12 months, we will, at our option, re-attend and rectify the defective workmanship within a reasonable time, at no charge to you.

C1.3 Manufacturers' warranties on parts, hardware and materials are separate from our workmanship guarantee; we pass on their benefit where reasonably possible but do not separately warrant manufactured products beyond those warranties.

C2. What the guarantee does not cover

C2.1 The workmanship guarantee does not cover:

C2.2 The guarantee does not cover any future inspection outcome.

C3. No guarantee of future inspection or compliance

C3.1 Fire doors are life-safety components that require ongoing care, inspection and maintenance.

C3.2 We do not guarantee that any door will pass any future inspection, fire risk assessment, survey, building control review, insurer review, landlord review, enforcement inspection, certification process or compliance audit.

C3.3 Where we install hardware, seals or other components, we warrant only that they were reasonably suitable for the agreed purpose at the time of installation. We are not liable for future failure caused by use, wear, damage, alteration, poor maintenance, changed inspection standards or matters outside our control.

C4. Your continuing fire-safety responsibility, and regulatory context

C4.1 Our services support you in managing fire-door safety but do not transfer the legal responsibility for fire safety to us. The Duty Holder/Responsible Person remains responsible at all times for fire safety at the premises, including ongoing inspection, maintenance, management, record-keeping and compliance.

C4.2 For context only (verify your own obligations): we understand that the Fire Safety (England) Regulations 2022 require Responsible Persons in relevant multi-occupied residential buildings above 11 metres to carry out best-endeavour annual checks of flat entrance fire doors and quarterly checks of communal fire doors. Unless expressly agreed in writing, we do not accept responsibility for your wider legal compliance obligations.

Part D — General terms

D1. Prices, VAT and ownership of materials

D1.1 All prices are in pounds sterling. VAT will be added and shown separately where applicable (see clause 1.4). Ownership of materials we supply remains with us until paid for in full; risk in installed materials passes to you on installation.

D2. Complaints and defects

D2.1 If you are unhappy with any aspect of our service, please contact us at info@fyrdor.co.uk. We aim to acknowledge complaints within 5 working days and resolve them promptly.

D2.2 If you believe there is a problem with our Works, you must notify us as soon as reasonably possible and give us a reasonable opportunity to inspect and, where appropriate, rectify the issue. Except where there is an urgent safety need, you must not instruct another contractor to alter or repair our Works before giving us that opportunity, as doing so may affect your guarantee. We may ask for photographs or other evidence before arranging a re-attendance.

D3. Data protection and records

D3.1 We process personal data for booking, attendance, service delivery, reporting, invoicing, support, safety records, guarantee administration, audit and legal compliance, in accordance with UK data protection law and our Privacy Policy.

D3.2 As part of an Inspection or Works we take photographs of door(s), frames, hardware, labels, surrounding areas and relevant defects, which form part of the Report or remediation record. We retain records for 6 years.

D4. Intellectual property

D4.1 Reports, completion records, photographs and other documents we produce remain our intellectual property. We grant you permission to use them for managing the relevant property and door(s), and you may share them with relevant parties, but you must not alter them or represent them as anything other than what they are. We may withhold deliverables until payment is received in full, subject to any Consumer rights that cannot lawfully be excluded.

D5. Liability

D5.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded. For Consumers, nothing in these Terms affects your statutory rights, including the right to services performed with reasonable care and skill.

D5.2 Subject to D5.1, we are not liable for: loss of profit, business, rent, opportunity or goodwill; indirect or consequential loss; fines, penalties or enforcement action arising from matters outside our agreed scope; defects we could not reasonably identify without destructive investigation; loss arising from inaccurate or incomplete information provided to us, or from matters not reasonably visible or accessible; changes to the door's condition after our attendance; third-party alterations; or any failure by you or others to carry out recommended works.

D5.3 Subject to D5.1, our total liability to a Business customer arising out of or in connection with the relevant services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees paid for the relevant Inspection or Works. For Consumers, your statutory rights are unaffected and any limitation applies only so far as the law allows.

D5.4 We will put appropriate insurance in place for the services we provide; details will be available on request once cover is confirmed.

D6. Events outside our control

D6.1 We are not liable for delay or failure caused by events outside our reasonable control, including severe weather, illness, traffic disruption, supplier or material delays, access issues, strikes, accidents, emergencies, utility failures or changes in law. If such an event occurs we will contact you as soon as reasonably possible and may reschedule.

D7. Changes to these Terms

D7.1 We may update these Terms from time to time. The version you agreed to at the time of your booking or Quote acceptance applies to that transaction unless we agree otherwise in writing.

D8. Governing law and jurisdiction

D8.1 These Terms are governed by the law of England and Wales. If you are a Consumer you may bring proceedings in the courts of your home nation within the UK where the law allows. If you are a Business customer, the courts of England and Wales have exclusive jurisdiction.

Version: Draft 1.0 - 17 June 2026